Comments on: American Waste: The Story Of A Home Depot / Thomasville Outdoor Patio Set That Came Damaged http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/ Your source for home automation, home theaters, product reviews, mods, hacks, DIY projects, electronics or anything else I'm into at the moment. Wed, 17 Mar 2010 15:47:52 -0700 http://wordpress.org/?v=2.9.1 hourly 1 By: Danny Mavromatis http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1739 Danny Mavromatis Wed, 01 Jul 2009 23:23:01 +0000 http://www.mavromatic.com/?p=1142#comment-1739 Stephanie, Thanks for the reply. I ended up keeping the set. I did have to order a complete set and then have the other returned. Not the greenest method, but the only one that would guarantee the the replacement in 5-7 days vs. the 6-8 weeks. In the future, I would suggest you have a system in place for sending replacement parts sooner than 6-8 weeks especially for outdoor sets when the summer is not as long (especially in Seattle). It's a great set! I think I just got a defective set... Thanks, Danny Stephanie,

Thanks for the reply. I ended up keeping the set. I did have to order a complete set and then have the other returned. Not the greenest method, but the only one that would guarantee the the replacement in 5-7 days vs. the 6-8 weeks.

In the future, I would suggest you have a system in place for sending replacement parts sooner than 6-8 weeks especially for outdoor sets when the summer is not as long (especially in Seattle).

It’s a great set! I think I just got a defective set…

Thanks,
Danny

]]> By: homedepot_stephanie http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1738 homedepot_stephanie Wed, 01 Jul 2009 22:04:06 +0000 http://www.mavromatic.com/?p=1142#comment-1738 This is Stephanie of The Home Depot Customer Care. I recently came across your post and would like to apologize for the experience you described regarding your Thomasville patio set. I’d love to help. Feel free to contact me at information@homedepot.com. Stephanie, Home Depot Customer Care information@homedepot.com This is Stephanie of The Home Depot Customer Care. I recently came across your post and would like to apologize for the experience you described regarding your Thomasville patio set. I’d love to help. Feel free to contact me at information@homedepot.com.

Stephanie, Home Depot Customer Care
information@homedepot.com

]]> By: olderty http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1737 olderty Wed, 01 Jul 2009 18:28:32 +0000 http://www.mavromatic.com/?p=1142#comment-1737 I hope you've returned it already. HD is awful. I hope you’ve returned it already. HD is awful.

]]> By: Neil H http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1525 Neil H Sat, 06 Jun 2009 21:36:12 +0000 http://www.mavromatic.com/?p=1142#comment-1525 Maybe Home Depot will be the next GM? Sounds like it to me! Maybe Home Depot will be the next GM? Sounds like it to me!

]]> By: mike http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1518 mike Sat, 06 Jun 2009 01:39:39 +0000 http://www.mavromatic.com/?p=1142#comment-1518 Call your credit card company and get them involved. Its not much, but at least you will have a record of a dispute. Call your credit card company and get them involved. Its not much, but at least you will have a record of a dispute.

]]> By: Daid http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1516 Daid Sat, 06 Jun 2009 00:31:00 +0000 http://www.mavromatic.com/?p=1142#comment-1516 I'm with the other David - speak with your money - return the entire set. Get another one elsewhere and enjoy the summer on it! I’m with the other David – speak with your money – return the entire set. Get another one elsewhere and enjoy the summer on it!

]]> By: Danny Mavromatis http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1514 Danny Mavromatis Fri, 05 Jun 2009 22:50:08 +0000 http://www.mavromatic.com/?p=1142#comment-1514 Wow... Really, no replacement cartridge, guess that's a good way to offer lifetime warranties! Nice. Wow… Really, no replacement cartridge, guess that’s a good way to offer lifetime warranties! Nice.

]]> By: David Pitkin http://www.mavromatic.com/2009/06/american-waste-the-story-of-a-home-depot-thomasville-outdoor-patio-set/comment-page-1/#comment-1513 David Pitkin Fri, 05 Jun 2009 22:22:13 +0000 http://www.mavromatic.com/?p=1142#comment-1513 Return it to Home Depot and spend your money elsewhere. I had a similar experience with a bathroom faucet. It was a Glacier Bay brand and the cartridge had a lifetime warranty except that there was no way to obtain a replacement part. Return it to Home Depot and spend your money elsewhere. I had a similar experience with a bathroom faucet. It was a Glacier Bay brand and the cartridge had a lifetime warranty except that there was no way to obtain a replacement part.

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