Hey Danny -

congrats on the relaunch - looks great!

- steve wolkoff / adobe systems

I’ve been having problems with the player lately. It says the ad data is unavailable therefore it is unable to play the episode. I heard it had something to do with sponsorship?

Weird thing is the epidose was functional on my hope PC. All in all great product just wish it would be back online.

ever since the new full episode launcher was launched on ABC, now the only way to view their shows, i have been unable to view any episodes of any of the shows. the audio is fine but i can’t see the video. i have sent several emails to the help and feedback buttons but i have had no response. can anyone help? i’m using ie7 as my browser. thank you

I too use to be able to watch all the abc shows. Since you have I guess improved the player I no longer can watch any of the shows. I to have emailed abc and got nothing from them. They need to go back to the old way. I am very unhappy. I have tried everything to get it to load and it says that it has loaded, but I get nothing.

I’m having the same problem with being unable to run or launch the new program. I hate missing the only two television shows I like (Grey’s and Housewives). Like Sandy, etc… have complained, I get no response from ABC. I wasn’t even able to get close with Firefox. AOl looked like it would work, but nothing ever happened. Please help. -Dorothy

I can’t watch either :(
I tried to download the latest version of ie on my PC at work, but there is something wrong with the file. But the site said that I should be able to watch on the latest version of firefox,. But I have the latest on my Mac at home and it isn’t working :(
I can see the page but it is like there is theis semi transparent layer over it and I can’t click on anything!
Very frustrating

I, too am unable to get the ABC site to work. I’ve sent several emails to ABC with nothing but the form-letter reply. Does anyone know how too make this work? Last season I had no trouble viewing shows online, this season so far I am not able to make it work. Any ideas anyone….Thanks, Sue

I’m desperate too - why doesn’t this work??? do I have to get a new computer - I’ve watched the shows before - so now what????

Hey all
I’ve been searching online and I found a fix for the problem many of us seem to be having. It seems to stem from Norton Internet Security. I hope this helps people. Here’s what to do. Open the Norton Internet Security Console, go to the Norton Anti-Spam tab, and turn OFF ad-blocking. Once I did this, the player installed and worked without difficulty.
Sue

I cannot make the player work for me. I click on it and It has worked before but now it doesn’t and I’m not too happy cause I cannot watch my Grey’s Anatomy!

maloocal

I have tried everything - java console changes, add blocker, security blockers, etc…

ABC video used to look beautiful and was SO EASY TO USE! What have they gone and done?

I hate this? You can’t even buy their shows from Amazon Unbox…

doomed, doomed…

I am not able to view any of my shows as well. There is not information on how to install the player. When it says to launch the player it does not do anything when I click on it. I think your ratings will go down if you do not go back the way you had it. A lot of people work and can’t view their shows until later online. Looks like I am not the only one having trouble. Please help.

My problem is a bit different. I loaded the player and could see the full length shows for a few days. But then last week I started getting the Only Viewers in the US Can Watch Full Length Episodes message. The thing is, I’m in Virginia about 12 miles from the Washington Monument - connecting through COX Cable.

Why does it think I”m overseas, and what can I do to fix it????

Thanks

I have tried everything to get this player to work, but nothing has helped. I used to watch shows all the time but now no matter what I click on nothing is there….I have searched to find the answer to this problem. HELP!!

I have tried everything, why cant ABC fix their problem!
Very unhappy with this!

I was able to find this web site after encountering similar problems already discussed, and was able to manually download and install the abc media player. Now it works.

http://www.myeyewitnessnews.com/content/abcplayer/default.aspx

I can watch but it plays for a few seconds, then pauses for at least twice that long, then plays for a few seconds more and over again. They suggested disabling my anti-virus. I did and it did not help.

I never had a problem watching abc full episodes. I finally got the player to load, but once the opening ad is finished the screen freezes, and I can’t start the show. I have tried evrything. What is the problem?

I have the same problem as Jane. The commercial finishes and I “click to continue” and it never loads or plays. I’ve done every thing they said to do, but can’t get it to play. Why can’t we get any answers! When we go digital, I won’t be getting TV out where I live (and it’s not that far from the stations - digital stinks). I know several other people who have no problem watching the episodes……

Hey Folks… please use this form to report all issues with the ABC Full Episode Player.

Thanks,
Danny

I do not understand why ABC will not fix the problem with their episode player. I can’t get it to work.

I was having similar problems to everyone else here and saw a solution on another website that worked: load Firefox (free browser) and the player works fine. www.mozilla.com/en-US/firefox

having the same problem. I have mozilla and it does work there. I have internet explorer 7 no luck daughter has ie6 works fine seems like the problem is in ie7

i do not understand why this does not work on my computer
i have installed the player numerous times

I don’t know why you’d write ABC about this when Move Networks is the group responsible for the player. ABC hasn’t written me back after I’ve written them 3 times. Move Networks responded but their answers have gotten me nowhere closer to viewing their awful player.

I get the “Loading…” page and I’ve done everything to reinstall, turn off phishing and internet blockers/filters, it’s just getting me nowhere. The companies representing the software can’t even help us.